This isn't anything special
I'm not really familiar with brand engagement or customer satisfaction. I doubt you're a customer anyway. You probably got to this site because you had another fever dream where Corey Adam (comedian) saves you from a rapist alligator with penises for hands and rubber rain boots on his feet. The kind of alligator that's multi-lingual except the only languages it knows are fictitious or just random syllables created by gargling on it's own saggy balls.
Let's face it, you didn't want to be saved.
Oh, and the audio is from Blue Jam's first episode. A BBC radio show by Chris Morris.